Frequently Asked Questions
Have a question about fragrance decants, samples, full-size bottles, shipping, tracking, or returns? Start here. For order-specific help, you can also contact us.
Fragrance & Authenticity
Are the fragrances sold by No Blind Buys authentic?
Yes. No Blind Buys sells authentic fragrance products. Our decants and samples are prepared from authentic fragrance bottles so you can experience a scent before committing to a full-size bottle.
What is a fragrance decant?
A decant is a smaller amount of fragrance transferred from a larger original bottle into a separate atomizer. It gives you more time to wear and evaluate a fragrance without purchasing the full bottle.
Are your decants the same as manufacturer samples?
Not necessarily. A No Blind Buys decant is rebottled from an authentic fragrance into a separate atomizer. Manufacturer samples are produced and packaged by the fragrance brand itself. Product pages will indicate what type of item you are purchasing.
Why can fragrance color, fill level, or packaging look slightly different?
Minor variations can occur because of lighting, bottle design, fill levels, manufacturer or supplier updates, and the way a product is photographed or packaged. We aim to describe and photograph products as accurately as possible.
Will a fragrance smell the same on everyone?
No. Fragrance can develop differently depending on skin chemistry, environment, application, and personal perception. That is one of the reasons sampling and decanting can be useful before committing to a full bottle.
Decants, Samples & Bottles
How are No Blind Buys decants prepared?
Decants are carefully transferred from authentic fragrance bottles into separate atomizers and prepared for shipment with quality and handling checks.
What decant sizes are available?
Available sizes vary by fragrance. The sizes currently offered for a specific scent are shown directly on its product page.
Will my decant arrive in the original fragrance bottle or packaging?
No. A decant is transferred into a separate atomizer and does not include the original manufacturer bottle or packaging unless the product listing specifically says otherwise. Atomizer design, color, and packaging may vary.
Can I return a decant or sample if I do not like the scent?
No. Fragrance decants and samples are final sale once shipped. Personal scent preference, performance on your skin, or body chemistry does not qualify an item for return or refund. See our Return & Refund Policy for full details.
Do you include free fragrance samples with orders?
We may include complimentary fragrance samples while supplies last. Selection and quantity are based on availability and are not guaranteed, particularly during high-volume periods.
Orders & Shipping
How long does order processing take?
Orders are typically processed and shipped within 3 business days of purchase, excluding weekends and holidays. Processing includes order verification, decanting when applicable, quality checks, and packaging. High-volume periods can occasionally extend processing time.
When will I receive tracking information?
Once your order ships, tracking information is sent in your shipping confirmation email. Please allow up to 24 hours for the carrier's first tracking updates to appear. You can also visit our Track Order page.
Can I change or cancel my order?
Orders may be canceled only before shipment. Once an order has shipped, it cannot be canceled or modified. If you notice an issue shortly after ordering, contact us as soon as possible.
What if I entered the wrong shipping address?
Please contact us as quickly as possible. Customers are responsible for providing an accurate and complete shipping address, and we cannot guarantee that an address can be changed once an order is already processing or has shipped.
What if tracking says delivered but I cannot find my package?
First check the delivery location, household members, nearby areas, and any carrier delivery notes, then contact the carrier if needed. Once a package has been shipped and marked delivered by the carrier, No Blind Buys is not responsible for lost or stolen packages. See our Shipping Policy for details.
Do you ship internationally?
Available shipping destinations are shown at checkout. When international shipping is available, the customer may be responsible for customs fees, duties, or taxes, and delivery timing can vary by destination and customs processing.
Returns & Order Issues
Are fragrance decants and samples returnable?
No. Decants, samples, and opened fragrance products are final sale once shipped.
Can I return a full-size bottle?
A full-size bottle may be eligible for return if it is unused, unopened, still in its original sealed packaging, and the return request is made within 7 days of delivery. It must be returned in the same condition in which it was received. See the Return & Refund Policy for complete terms.
What should I do if my order arrives damaged, leaking, or incorrect?
Contact us within 48 hours of delivery. Include your order number and clear photos of both the item and packaging so we can review the issue. Approved issues may be resolved with a replacement or refund at our discretion.
How long do approved refunds take?
For eligible returns, approved refunds are issued to the original payment method within 5β10 business days after the return is received and inspected. Your bank or payment provider may require additional time to post the credit.
Rewards, Tracking & Support
How does the No Blind Buys loyalty program work?
Our rewards program offers benefits that grow as you shop. Because tier thresholds and perks can change, visit the Loyalty Rewards page for the current program details.
Where can I find items I saved or joined a waitlist for?
Visit Your Waitlist to review saved and waitlisted items associated with your account.
How can I track my order?
Use the tracking link in your shipping confirmation email or visit our live order tracking page.
How do I contact No Blind Buys?
For order, product, or shipping help, email info@noblindbuys.com or use our contact page. We typically respond within 24β48 business hours, excluding weekends and holidays. For order questions, please include your order number.